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Still stuck? No problem—our support team is ready to help.

Our Support Levels 

Not every issue is the same—so we’ve made it easy to get the right kind of help, without the guesswork.

Regular Support

For “how do I…” questions and minor irritants.

  • Features not behaving as expected
  • Navigation issues or basic setup help
  • General guidance

Critical Support

For when something’s broken or blocked.

  • Buttons or actions not responding
  • Reports not loading properly
  • Features missing or unresponsive

Emergency Support

For business-stopping issues.

  • System outage
  • Data loss or access issues
  • Security breach or suspected hack

Demandez une assistance d’urgence

Quality

How to Send Us a Support Request

We take every request seriously—whether it’s a quick fix or a critical issue. 

To help us respond quickly and accurately, please follow this simple process when emailing our support team

Step A: Decide the Level of Support You Need

Choose the level that best describes your issue:

  • Regular – “How-to” questions, small errors, or irritants
  • Critical – A feature isn’t working, or you’re blocked from completing a task
  • Emergency – System down, data loss, or suspected security breach

Step B: Send Your Email to support@dtc-ctd.com

Use the subject line to indicate the support level (e.g., Critical – Invoice Report Not Loading)

In the body of your email, try to include the following:

  1. What is the issue?
    Briefly explain what’s not working.

  2. Since when did you notice it?
    Help us understand when the problem started.

  3. Who else is affected?
    Is it just you, or multiple users?

  4. Can you still work at all?
    Let us know if this is blocking daily operations.

  5. Screenshots or a short video
    Visuals help us diagnose the issue faster.

  6. If this is an emergency, include your best contact number
    We’ll call you immediately if the issue is urgent.

Important:

  • Send one email per issue
    This helps avoid confusion and ensures faster response times.
  • We prioritize emergencies
    If your system is down or your data is at risk fill up this special form, and we will call you right away.

​  Emergency Support ? Contact Us ​

Need to Purchase Support Hours?

If you need to add hours to your support time bank, you’re in the right place.

Use the options below to purchase support blocks—these can be used for any type of request, whether it's regular, critical, or emergency support.

Quality

POWER 4
​$600 / block

 One price, any level of support.

Reserve this service
  • ​  Dedicated Technology Advisor.
  • ​   Email + Phone Support.
  •  ​  No commitments (Pay-as-you-go).
  • ​     Not for software customizations 
Expertise on demand, no strings attached.
POWER 8
​$1200 / block

 One price, any level of support.

Reserve this service​​
  • ​  Dedicated Technology Advisor.
  • ​   Email + Phone Support.
  •  ​  No commitments (Pay-as-you-go).
  •  ​ Can be used for small no code software customizations 
Expertise on demand, no strings attached.
POWER 40
​$6000 / block

 One price, any level of support.

Reserve this service​​
  • ​  Dedicated Technology Advisor.
  • ​   Email + Phone Support.
  •  ​  No commitments (Pay-as-you-go).
  • ​ Can be used for low-code software customizations 
Expertise on demand, no strings attached.